Fall Wedding Tough Phone Case

At Dalge, we are committed to ensuring our customers are satisfied with their purchases. Please review our refund and return policy below:
1. Eligible Refunds and Exchanges: We accept refunds and exchanges only for faulty items. If you receive a defective product, please reach out within 10 days of receiving your order.
2. Incorrect Orders: Double-check your device model before placing an order. We cannot process refunds or exchanges for items ordered in the wrong model.
3. Required Documentation: To initiate a refund or exchange, email us clear pictures of the faulty product at dalgeofficial@gmail.com. This will help us assess the issue.
4. Processing Time: After receiving your request, our team will review the case and respond within 10 business days with the next steps.
5. Exchanges: For quicker exchanges, return the item you have. Once the return is accepted, we will provide instructions for exchanging defective items to new items.
6. Refunds: If you wish to get a refund for the defective item instead, after we receive and inspect your return, we will notify you via email about the status of your refund. If approved, the refund will be processed and credited to your original payment method within 15 business days.
7. How to File a Return:
8. Contact Us: Before returning an item, reach out to our returns team at dalgeofficial@gmail.com to begin the process.
9. Return Authorization: Upon approval of your return request, you will receive a Return Authorization (RA) number and instructions for returning the product.
10. Pack the Item: Securely pack the item, including any accessories.
11. Include the Return Authorization Number: Clearly write the RA number on the outside of the package.
12. Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to confirm receipt of your return.

Refund Procedure:
After we receive and inspect your return, we will notify you via email about the status of your refund. If approved, the refund will be processed and credited to your original payment method within 15 business days
Contact Details:
For any questions regarding our policy, please contact us at dalgeofficial@gmail.com.
Thank you for your understanding and cooperation!

All orders are dispatched from our warehouses in US and EU depending on the location of shipment. Shipping is fully tracked from our door to yours.


Orders need 1-3 days of processing before they are sent out for shipping. Important > shipping time doesn't include these processing days.
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* For “Pre-Order” Items,  always check the dates of shipping on product description. 

* For US Market only, MacBook cases leave from another warehouse so if purchasing a MacBook case along with other products you will receive tracking info for 2 different parcels.




* USA:


-Fast Tracked Shipping : 3-7 business days after dispatch

SHIPPING PRICES
:

* Fast Tracked Shipping of all products except MacBook Cases - $6,95 | Free for orders above 80 €

* MacBook Cases Fast Tracked Shipping via FedEx - $15,95


* EUROPE & UK:

* Standard Tracked Shipping : 3-10 business days after dispatch

* Express Shipping Via DHL: 2-5 business days after dispatch

SHIPPING PRICES:

* Standard Tracked Shipping - 6,95 € | Free for orders above 80 €

* Express delivery - 14,95 €




-With Standard Shipping, your order will be delivered by your local postal service.

PLEASE NOTE: 
During Holidays, Shipping Companies are very busy and some orders might experience delays. Make sure you place your order ahead of time to avoid delays .





TRACKING:


All orders are 100% tracked. Tracking info will be emailed to you as soon as the item/items are shipped. Allow 24-48 Hrs after shipment to track your order